Charge 5 won't update

[ian.pennington3]

I've paired my phone and charge 5 up but when I try to pass on the new charge 5 update it won't accept it and yes my phone is next to my charge 5 and charging. I need this new update as  the battery runs to 0 from fully charged in just a little over an hour, the charge 5 is not worth wearing for an hour, help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ian.pennington3. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

If you haven't done so yet, please see Why can't I update my Fitbit device?

[ian.pennington3]

Still no luck and been trying for last 6 months to get my charge5 going again, I'll try again all these steps but I don't like my chances, waste of time and my charge 5 is lying idol again frustrating 

[MarreFitbit · Accepted solution]

@ian.pennington3 Thanks for confirming that you've tried those steps. I understand how you must be feeling. 

As our last resort, I'd recommend performing a factory reset on your Charge 5. To do so, please swipe down from the clock screen to find the Settings app. On your Fitbit device, open the Settings app > Device Info > Clear User Data.

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[ian.pennington3]

When I do swipe down on my charge 5 watch nothing happens and the screen
remains on the clock face so that's a no go

[ian.pennington3]

Nothing happens when I scroll down on my screen on my watch, still stays on clock face so this option is a no go