Charge 5 won't work as expected

[Sara111]

I have seen that a great deal of people are having issues with their charge 5 just as I am.  I have tried everything that I have been told to do and nothing works and the device is not a year old.  My question is this, what is fit bit willing to do to keep customers.  I think it is not right that I have forked out a lot of money for a faulty product

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[LindaP7]

If it's under a year old, it's covered by warranty!
Call 8 7 7 6 2 3 4 9 9 7 (added spaces)