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Charge 5 wont sync

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‎01-16-2024 17:45

‎01-16-2024 17:45

I have done all of the recommended troubleshooting,  Bluetooth on/off, uninstalled/reinstalled, restart phone, etc. It just won't sync. I have had this problem before, but I shouldn't have to go through this problem every couple of days. Any long term solutions? Something that won't require me to do this every couple of days?

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‎01-17-2024 08:15

‎01-17-2024 08:15

Hi @MPosada08. Welcome to the community forums. 

Thank you for providing all these details regarding this situation with your Charge 5 and for confirming all the troubleshooting steps that you already try. Sorry to know about the inconvenience. 

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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