Hi there, @jilldulaney. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not responding. I understand your concern, I will do my best to help you with this!
To better assist you, would you mind sharing with me the steps you've tried so far?
While reading your post, it seems to me like your Charge 5 has run out of battery. Note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
Keep in mind that if the battery of your device is flat, it won't turn on nor sync.
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