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Charge 5 wristband feedback

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‎05-09-2022 15:35 - last edited on ‎05-10-2022 10:43 by Moderator Alum

‎05-09-2022 15:35 - last edited on ‎05-10-2022 10:43 by Moderator Alum

The new butterfly buckle on the wristband is not sufficient to hold the watch on. I hadn't even had my new charge 5 for a week. After getting off a ferry, my sleeve cuff caught onto the wristband of my charge 5 and slipped it free easily. I've now lost it in deep water.

 

 


Moderator edit: subject updated for clarity

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‎05-10-2022 10:42

‎05-10-2022 10:42

Welcome to the Fitbit Community forums, @Josh_walter. 

 

I'm sorry to see that you had this experience with the Charge 5. 

 

Even if the device was lost in deep water, since was related to a hardware issue, I recommend that you get in touch with the Customer Support team so they can let you know how to proceed of if there are any options available for you.  Please click here to get connected. 

 

Thank you for taking the time to share your experience with this and your feedback about the product. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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