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Charge rate going down not up!

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‎11-24-2022 03:22 - last edited on ‎11-25-2022 06:33 by Moderator Alum

‎11-24-2022 03:22 - last edited on ‎11-25-2022 06:33 by Moderator Alum

My battery drains quickly so today I put it on charge at 77% after an hour it was on 64%. I have reset it twice and now I get a message to say “check charger not charging” yesterday it lost the time and was 6 mins slow and at one point it was showing 2 screens overlapping. It was a gift last Christmas so not even a year old. Any advice on how the get it back to being a useful watch? 
thanks in advance 

 

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‎11-25-2022 06:33

‎11-25-2022 06:33

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @LeanneW. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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