Charge5 Pre-order offer issue

[SunsetRunner]

-Received pre-order offer for Charge 5 and extra band

-Placed order minutes later

-Credit card charged

-Received new charge less than a week ago without an extra band

-notified customer service minutes after discovery via chat

-Was told my issue would be forwarded to the proper folks

-couple of days late CS contacted me , we verified my order date, I also needed to send them a copy of the email they sent me with the offer!

-I'm told I may have failed to check the box or neglected to double check (the option?) for the free gift.

-Why would I take advantage of an offer to purchase a product before release if there wasn't an added benefit (extra band), do people actually say "here take my money now, I don't care the product isn't available and by the way I don't want any free extras!"  Is this a marketing trick/scam in hopes of saving the cost of making good on the gifts after customers in good faith make early purchases?

-After several back and forth emails with CS, there solution was to make another purchase now!  They also wanted to know why I took so long to contact them, guess "minutes" were too long.

-I've owned every version of the charge plus some other fitbit devices over the years,  only issues I've had were durability with some models and the few times I've had to deal with support/CS, guess some things will never change with this company

-Waiting on another response from CS but needed to vent/share my frustration with these folks

Anyone else experiencing similar issues?  Were you able to rectify them?

[SunsetRunner]

My updated response from CS:

"Since the order was placed back on August 25, 2021 and the email with the special code indicated it was valid only until September 3, 2021, the order confirmation email that you received a couple of days after should've reflected that the accessory band was part of your order had it been entered correctly via the Fitbit Store. As you only reported the issue by the time you received your package (which was well after the offer period ended) and we've confirmed the code wasn't applied to your purchase, we're unable to honor your request to have the accessory band credited to your order."

Between marketing tricks and poor customer relations I think I'm finally done with this company.  I also own and use Garmin equipment but their equipment is very expensive to constantly upgrade.  That said I have never had any serious issues with their equipment and CS has been spot on, guess you really do get what you pay for.  The money saved by not investing further with fitbit will go towards better equipment and service.

[Wsalter]

Exact same issue u have. Same dates. They say the sept 3rd date passed so too bad. This is my 3 rd Fitbit. I’m less than happy. I believe I am sending it back canceling order and notify my credit card card company to reverse payment. I can’t believe customer service is that stupid not to just send the band. Apple Watch are all on sale.