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Charge5 from un-touchable to error-display

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‎11-05-2022 17:03

‎11-05-2022 17:03

My charge5's touch screen was error function last week, it can't up-down first, then can't left-right . This morning it's display is flashing and ghost-image. I just charge it yesterday morning, and the battery left 20% now. I had tried the 3-pulse re-start over 10 times, and and it is getting worst.

Would anyone can suggest how to proceed? 

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‎11-06-2022 03:36

‎11-06-2022 03:36

@Alexon.tw Sorry to say, but that looks like a defective device. Contact Fitbit Support to check for service options: https://myhelp.fitbit.com/s/support

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎11-12-2022 07:27

In response to Talahthas

‎11-12-2022 07:27

Thanks for your advice, but I own this device for 1year, and it fail this couple weeks.

I just let the charge5 ran out of bettery then restart. it works fine for a morning, then error again.

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