Circle with X in the middle of the screen Charge 5

[68mp87]

I had circle with X in the middle and it’s locked it that position couldn’t do anything so let it go dead then charged it. It was ok for a while but it wouldn’t sync. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the FItbit Community forums, @68mp87.

Thank you for all the information provided about this issue with your Charge 5. 

I've seen other users who have experienced this problem with a red X on the screen. Let me know if you're still seeing this X on the display or if you're now able to see everything properly but your device is not syncing. In the meantime, please make sure that you've tried the three pulse restart procure: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having trouble to sync your device, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here.

I'll be around. 

[68mp87]

My Fitbit is working fine now after recharging it fully. Thanks 

[DavideFitbit]

@68mp87 That's great news! Thank you for sharing this update. 

See you around. 😁

[Brettsy]

Hi there

Thanks for the advice. However still no luck Charge 5 won't reboot or respond in anyway after trying the reset button steps.

Any ideas would be greatly appreciated. 

Brendon 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Brettsy. 

Thanks for confirming that you've been having the same inconvenience with your Charge 5 and that you already tried the restart. 

In addition to the three pulse restart you mentioned earlier, please let me know if you're able to change the clock face option, as this has been useful for other users with an unresponsive screen. In addition, you can also try the steps in this article in case the problem is related to the battery not charging properly. 

I'll be around. 

[68mp87]

I did change the clock face and it was doing ok for about a week then it started doing the same thing. I had my charge 5 since the end of  May and in July I started having this problem. I don’t know if it’s all Charge 5 that’s having the problem but would like a refund or a new charge 5. This one I have is a lemon and not reliable. 
thanks Gail

[Hiddenhaven]

I am on my 3rd Charge 5 after my first two gave me the Fitbit logo screen of death. My first one lasted about 6 months then died after a hot evening’s dancing. They replaced it with #2 which died about 2 months later after I push mowed the backyard. I have concerns about this one (going on month 2) after it lost 6 hours of activity. I have never used it while swimming or showering and haven’t cleaned it with any type of chemical but I keep wondering if there is a major flaw i the Charge 5. I have used the Atra and Charge 4, both lasted around 2 years so I don’t know why the Charge 5 keeps dying. Getting a new unit for free is nice but I lose days of data and it is a hassle having to spend time on the phone\chat going through the replacement procedure. The customer service people are very nice but after the first unit failed I knew all the steps to try and revive the unit (which I did before contacting customer support) but still had to go through the routine again with them

[minikaur]

The same thing hapened to my fitbit and i cant get it to work. I tried clicking the button 3 times and nothing seems to happen, ive tried to sync it from my phone. I am afraid to remove the device from my phone as it may not allow me to add it again until the X goes away. HELP please! SO annoyed as ive tried it all! 

[Wallsmomof3]

My Fitbit Charge 5 has the red X inside the circle. It won’t sync after tying reset steps and won’t connect to allow me to try changing clock face suggestion. 

[Hiddenhaven]

You have to contact customer service and hopefully it is still under warranty. I had this happen twice in less than 3 months which is a bit aggravating and really messes up my records. They haven’t been able to tell me any reason for this happening. I don’t get mine wet except for sweating and the occasional slash from a faucet. Both times were during the summer when I had worked up a bit of a sweat (dancing outside and push mowing the yard) but nothing crazy

[DavideFitbit]

Hi everyone, thanks for all the information provided and for confirming that you already tried all the steps suggested here earlier. 

In this case, if you continue to have the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

[RM7402]

Hello, 

I just did the update on my Charge 5 and now there's nothing but an X in a red circle. I can't sync or change the screen back. What should I do?

[Hiddenhaven]

Contact Fitbit. I had 2 Charge 5 “circle of death” issues within less than 3 months. Fortunately it was still under warranty so they replaced them each time. Mine didn’t occur after an update but shortly after I had been sweating from dancing or mowing. I don’t use mine in water but never got an answer to the cause

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you around in the community forums for the first time, @RM7402.  

Thank you for confirming that you've been having the same problem with your Charge 5 display. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

@Hiddenhaven Thanks for your help with this and for sharing your experience.