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Clock faces not working on Charge 5

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‎06-04-2024 02:15 - last edited on ‎11-27-2024 13:37 by Fitbit Moderator

‎06-04-2024 02:15 - last edited on ‎11-27-2024 13:37 by Fitbit Moderator

I have done all trouble shooting but cant get the 4 new clock faces to work on my charge 5 

glimpse, bifrost, brisk or juxtaposed. Am i the only one? Please help !


Moderator Edit: Clarified subject

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‎06-04-2024 03:45

‎06-04-2024 03:45

Welcome to the Fitbit community, @Wommelgem!

I can reproduce that on my Charge 5 while my Mom's Charge 5 is able to access those clock faces. The clock faces you mentioned obviously require firmware 194.91, a firmware release that has caused issues with some of the Charge 5 devices. My Mom's device is running this version whereas it still isn't rolled out on my Charge 5. Seems Fitbit hast stopped rollout of firmware 194.91 to prevent further problems.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2

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‎06-04-2024 03:45

‎06-04-2024 03:45

Welcome to the Fitbit community, @Wommelgem!

I can reproduce that on my Charge 5 while my Mom's Charge 5 is able to access those clock faces. The clock faces you mentioned obviously require firmware 194.91, a firmware release that has caused issues with some of the Charge 5 devices. My Mom's device is running this version whereas it still isn't rolled out on my Charge 5. Seems Fitbit hast stopped rollout of firmware 194.91 to prevent further problems.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer