It all started in December; the screen fell out of my Fitbit watch. The customer service said I was eligible for a replacement watch, but two months later I still did not receive anything even though I got a confirmation email. Apparently, the package was not send at all. To make it even worse, another colleague send it out again, but to the wrong address! He randomly put in a house number, which I never provided. I found out on time and contacted again a new colleague, he mentioned that the correct area will take care of this situation. I specially stayed at home to receive the package, but it was not delivered at all, as it still concerned the wrong house number. So I've been contacting customer service for months now, spend time in chat and waiting for packages that never show. At this moment, I still have nothing and it's mid February. I don't know what else I can do anymore and am very dissatisfied about the service.
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