Counting steps while on charger Charge 5

[BeckyJRK]

Had my Fitbit on charger last night. Woke to it saying I had 15000 steps. Shows the steps happened during a 15 min period.

A quick fix via Google was to manually add a non physical activity like driving during that time. 

While it did remove the steps from my daily count. All those extra steps still show when I go into an open game of bingo. 

I've tried everything Google has said.   Restarting, resetting, unpairing and repairing. 

Logging in/out of fitbit.

Even factory reset/cleared data, but once pairing up again, it's still there

Thanks

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @BeckyJRK. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 device and the troubleshooting steps that you've tried. 

There are a few reasons why this could happen. If you're sleeping close to something that could emit a certain vibration, like a window, a fan or other type of machine. As you mentioned, the only way to negate these extra steps would be to manually log a driving activity. 

It seems that you already tried all the basic troubleshooting steps found in the forums to remove these steps from your Bingo game. In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.