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Customer Services

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‎09-14-2023 07:14

‎09-14-2023 07:14

How do I contact Customer Services? I’ve already spent too much of my life on Community suggestions and fixes for my Charge 5, which no longer works

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‎09-14-2023 09:33

‎09-14-2023 09:33

Hi @Suekee31  did you see the banner at the top of the forums? "We are currently experiencing a high volume of inquiries and expect waiting times to be longer than usual. We appreciate your understanding and cooperation as we strive to provide support as soon as possible. In the meantime, please visit our Community. "

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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2 REPLIES 2

‎09-14-2023 09:33

‎09-14-2023 09:33

Hi @Suekee31  did you see the banner at the top of the forums? "We are currently experiencing a high volume of inquiries and expect waiting times to be longer than usual. We appreciate your understanding and cooperation as we strive to provide support as soon as possible. In the meantime, please visit our Community. "

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-14-2023 10:44

In response to Odyssey13

‎09-14-2023 10:44

Thanks for this, will give it a go
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