Customer service problems

[Daizydoo]

Can’t get a replacement Charge 5! Customer service said it wouldn’t be a problem and they’d send one out. I waited then emailed again. They said my address was in New Zealand (I’m In United Kingdom) so I send my address again. Told they’re having shipping issues, I waited then emailed again…I’ve been trying for over a month to get the replacement. Over 20 emails and phone calls! CS send me round in circles. I’ve send my address and phone number 3 time now but still no further forward. I am so frustrated! Does anyone have any ideas where I can go from here?

[JuanFitbit]

@Daizydoo , Nice to see you here. Thank you for taking the time to share your experience here. 
I've informed Support and the needed teams.  They'll be contacting you soon. Please continue working with Support. 
Your feedback will help us improve our services.  

[Daizydoo]

Thank you for taking the time to help me. I received an email this evening, saying the Fitbit is on its way - but I’m not holding my breath!

Sent from my iPhone

[Daizydoo]

Thank you once again. I wish I’d come here first, before trying ‘helplines’! 
The latest news is my replacement Fitbit arrived yesterday. I was shocked, to say the least! It was supposed to be the soft gold pebble but they’ve shipped the black instead! According to the email, it was the correct one but not when it arrived! I’m not going to bring it to their attention though, as I don’t want to wait another month!! x

[JuanFitbit]

@Daizydoo , thank you for keeping me updated. I'm glad that you received your replacement. What might have happened with the color, they could have sent you another color because your model was not available or the waiting time for the back order was too long and you would be without your device longer than needed. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating or better sleep and pass on lots of tips. They would be happy to meet you there.