Daily readiness score not working Charge 5

[Maggiej25]

I have Premium (recently paid the annual subscription). I’ve been having problems ever since. The daily readiness score is a part of my wellness program to determine my exercise level each day. It hasn’t worked since the update was installed the other day. When I go to the DR page, I get locked out of the app. I have to reboot my phone to get back in. How do I regain DR?

[ManuFitbit]

Hi @Maggiej25. It's good to see you back in the Community.

I'm sorry to know that you are not receiving the Daily readiness score.

• As a Fitbit Premium member you have to use a compatible device. For a list of compatible devices, see Who can see a daily readiness score in the Fitbit app?
• To receive your first daily readiness score, you must wear your Fitbit device 14 hours per day for at least 4 days and nights. To continue receiving a score, wear your device 4+ nights per week.
• If you already received your first score, make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

If you're still not receiving readiness score and you meet all the requirements mentioned earlier, please restart your device following these steps: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.