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Data Lost

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‎11-03-2022 20:49

‎11-03-2022 20:49

My Fitbit battery died. When my Charge 5 came back on after charging for a while, the clock was wrong and all my data for today was lost. Anyone know why that happened? Also the data was lost on the Fitbit App on my phone too.

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Accepted Solutions

‎11-06-2022 03:22

In response to Beth1965

‎11-06-2022 03:22

@LesRose, @Beth1965 Charge 5 stores your current data in volatile memory that has to have power to not loose it's contents. To avoid loss of data due to a dying battery in the future, you can set a "Low Battery" notification. Just go to https://www.fitbit.com/user/profile/notifications and enable "Low Battery" for your device.
Also note that it's not a good practice to always completely drain or fully charge the battery of any device if you want to get maximum battery lifespan.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2

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3 REPLIES 3

‎11-05-2022 18:02

‎11-05-2022 18:02

This just happened to me.   My battery died and all my data from today was lost.  Weird.

Best Answer

‎11-06-2022 03:22

In response to Beth1965

‎11-06-2022 03:22

@LesRose, @Beth1965 Charge 5 stores your current data in volatile memory that has to have power to not loose it's contents. To avoid loss of data due to a dying battery in the future, you can set a "Low Battery" notification. Just go to https://www.fitbit.com/user/profile/notifications and enable "Low Battery" for your device.
Also note that it's not a good practice to always completely drain or fully charge the battery of any device if you want to get maximum battery lifespan.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎11-07-2022 09:50

In response to Talahthas

‎11-07-2022 09:50

Thank you!  Just turned on the Low Battery notofication.

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