help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 - Data missing from app

yesterday - last edited 3 hours ago by Fitbit Moderator

yesterday - last edited 3 hours ago by Fitbit Moderator

My steps page is blank. I have an iPhone, if I delete the app it looks like I lose all my data (which I really do not want to do). Please advise 

 

Moderator edit - Updated subject for clarity 

Best Answer
1 REPLY 1

3 hours ago

3 hours ago

Hi @Joy1967 nd warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please try to uninstall / reinstall the app ? This one time exception workaround worked for some users, without any information loss. 

To do so, please try to:

1. Logout.
2. Uninstall the Fitbit App.
3. Reinstall the Fitbit App.
4. Login.

Thank you for all the feedback given.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes