Date one day ahead

[Clarke2012]

My Fitbit changed its display date to one day ahead. I tried reset the watch 3 times but no change. How do I fix it? 

[Talahthas]

Welcome to the Fitbit community, @Clarke2012!

Sad to hear that you're having issues with your Charge 5. Time and date are set automatically on your Fitbit device whenever you're syncing it with your Fitbit app. So please make sure that time and date settings are correct in your Fitbit app. To hopefully get things fixed I'd suggest having a closer look at "How do I fix the time on my Fitbit device?" following the link I've provided below:

How do I change the time on my Fitbit device? 

I'd like to add that sometimes this problem can be solved setting the time zone in the Fitbit app to a different time zone than the one you're in, then syncing your device and setting the time zone back to the correct one.

If that won't work for you, I'd recommend to check if restarting your device will work to get rid of this problem. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device? 

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[Julia_G]

Hi, @Clarke2012 , I would suggest checking on the timezone in your app.  From the opening, Today, screen click on the person photo/con top left to go to the Account screen, then scroll down and click on App settings.  Under app settings check that your location is correctly set (if not turn off Automatic location and correct it.) If Automatic time zone is turned on, Select time zone will be greyed out, however you will still be able to see which Time zone it is set to.

If the timezone is wrong, turn off Automatic time zone and set it to the correct one and be sure to sync your Fitbit.  It should update to the correct time and day.

If everything is correct in this session, but your Charge 5 is still showing the wrong day, then please turn off Automatic time zone and then select any wrong timezone from the selection list. And sync your Fitbit.  Once you have done that, return to the select time zone list and this time select the correct time zone and sync again.  Hopefully this will update everything to the correct day and if so you can turn Auto timezone and location back on again.

It is also worth checking the location setting on the web based platform.  To access that while you are logged in here in the Community click on the word “Dashboard” top right and then choose the gear icon to go to “settings”. Check your location there.

The usual reason for this error is if you have recently travelled and changed time zones.  Sometimes the Fitbit will update automatically when you travel, but not always when you return home.  Have you recently travelled?

I hope these instructions are clear, but please post again if not.  There is always someone here to help.  Welcome to the forums!