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Dead on Arrival Charge 5

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‎08-12-2022 07:11 - last edited on ‎08-13-2022 07:07 by Moderator Alum

‎08-12-2022 07:11 - last edited on ‎08-13-2022 07:07 by Moderator Alum

Just received the Charge 5 in the mail. Unboxed, downloaded the app, started the setup, plugged into charge - the screen flashes the logo, then blank. The app finds it, tries to pair, asks for 4 digit code, but there's nothing on the screen...

 

Worked with support, tried resetting, etc - nothing worked. Support emailed return postage, told me that after they receive the device (5-10 days) they'd send out a replacement (another 5-10 days).

 

What a disappointment. 😑

 

 


Moderator edit: subject updated for clarity

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‎08-13-2022 07:07 - last edited on ‎06-24-2023 13:27 by Fitbit Moderator

‎08-13-2022 07:07 - last edited on ‎06-24-2023 13:27 by Fitbit Moderator

Welcome to the Fitbit Community forums, @starcracker. 

I'm sorry to see that you experienced this problem with your new Charge 5, but it's good to know that you were able to get in touch with the Customer Support team and that you'll be receiving a replacement soon. 

Thank you for sharing your experience and feedback about this. 

Davide | Italian and English Community Moderator, Fitbit


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