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Discount code

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‎09-20-2023 22:34

‎09-20-2023 22:34

I was given a 50% discount code which I used to replace my charge 5 for a new model.

Fitbit cancelled my order because of an incorrect address. 

I have been promised a new code 5 times from customer service but have received nothing.

What choices do I have?

Screenshot_20230920_165103.jpg

 

 

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‎09-21-2023 03:03 - edited ‎09-21-2023 03:07

‎09-21-2023 03:03 - edited ‎09-21-2023 03:07

Welcome to the Fitbit community, @Stuey99!

If you haven't done so already, I'd suggest checking the spam folder of your email client for the missing email.
In doubt please contact Fitbit support again via Twitter:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎09-21-2023 05:00

In response to Talahthas

‎09-21-2023 05:00

No nothing in my spam folder

Sent from Outlook for Android<>
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‎09-21-2023 07:07

‎09-21-2023 07:07

Hello, welcome to the Fitbit Community forums, @Stuey99 . 

Thank you for sharing your inquiry about your order. 

Please keep in mind that orders would be handled directly by the Customer Support team. In this case, I do recommend that you get in touch with them for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Davide | Italian and English Community Moderator, Fitbit


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