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Display comes on and off. Not responding.

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‎10-10-2023 02:34

‎10-10-2023 02:34

I've done the reset and it does reset, but the screen comes on and off randomly, it doesn't respond to touch or buttons and it seems to be draining faster. Basically it became unusable overnight. Anyone have any suggestions please? 

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3 REPLIES 3

‎10-10-2023 03:16

‎10-10-2023 03:16

Welcome to the Fitbit community, @SeanDrummond!

Sad to hear that your Charge 5 isn't working as expected. Thanks for having taken your time to get things fixed by yourself.
As you've already tried restarting your device without success, I'd suggest to completely drain the battery until your Charge 5 will shut off. Then please give it a full charge which will take longer because the battery being deep discharged.

If your device won't charge please have a closer look here:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎10-10-2023 04:18

In response to Talahthas

‎10-10-2023 04:18

Hi. Thanks for your answer. I did that too, a couple of times. It didn't fix the problem unfortunately. Could it be a software or firmware thing? Nothing happened that would have physically damaged it, as far as I know. 

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‎10-10-2023 09:18

In response to SeanDrummond

‎10-10-2023 09:18

You're welcome, thanks for reporting back, @SeanDrummond, although I would have liked to hear something different.

As it is hard to tell if this issue is hardware or software related, I'd suggest to contact Fibit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer