Duration on Elliptical is inaccurate

[GuynVA]

I noticed that the Duration time using the Elliptical is inaccurate. I was on the Elliptical for 60 minutes today and it registered 30 minutes. It has done this everyday since Tuesday of this week. I have deleted the app off my phone and reinstalled it which did not resolve the problem. I also rebooted my device but that didn't help either. Is there any solution or suggestions on how to solve this? Calories burned is wrong too. 

[RiekoC · Accepted solution]

Hello @GuynVA 

There's been issues on the Fitbit side that affects calorie tracking and seeing the data from completed exercises in the Fitbit app. The team is aware of the issues and has been working on fixing the problems.

I've seen several recent Moderator posts mentioning that an app update will be rolling out in the next few days. Please checking your app store for the update and install it when it's available to you.

If you are still seeing the problem after you install the update, please let us know.