help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG History-cannot access.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2023 17:53

‎12-21-2023 17:53

When I click on “view ECG history”, App asks me to log in via Google and logging in just opens a blank page.

US user with iPhone Version 17.2.1 iOS  Have tried restarting Charge 5, turning off and on Bluetooth, forced closing App, logging out of App, etc. Nothing seems to help me access ECG history.

Best Answer
3 REPLIES 3

‎12-25-2023 11:04

‎12-25-2023 11:04

Fix: Delete Fitbit App from phone (data is not lost); turn off phone; turn phone back on; reinstall App.

This fixed issue.

Best Answer

‎12-25-2023 11:06

In response to SpringMesa

‎12-25-2023 11:06

Hello @SpringMesa 

So glad to see you were able to fix your issue. Thank you for sharing what steps you took. This will be helpful for others with a similar issue.

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎12-25-2023 17:26

‎12-25-2023 17:26

I am experiencing the same issue with the app on an android phone. Support tells me they know about it, and are working on a fix.

 

Best Answer