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Unable to change clock face on Charge 5

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‎12-24-2023 18:57 - last edited on ‎12-26-2023 05:18 by Fitbit Moderator

‎12-24-2023 18:57 - last edited on ‎12-26-2023 05:18 by Fitbit Moderator

I cannot change my clock face on my Charge 5. I go into Gallery and nothing is there. I get a error message "Oops, looks like there is no internet connection". It's been like this since I've gotten my fitbit. Can anyone help?

Thanks,

Linda

 

Moderator edit: edited title to clarity

Best Answer
1 REPLY 1

‎12-26-2023 05:20

‎12-26-2023 05:20

Hi, @Throopz Welcome to the community!

Thanks for posting your situation in regards to the clock face on your Charge 5. This has been escalated and our team is already looking into it, I'm positive we'll have a solution for you as soon as possible.

Best Answer