ECG keeps saying reopen application

[Cmart0404]

Keep getting error saying “please reopen application.”  I heave no clue where or how to do this… 🙂

Moderator edit: updated subject for clarity. 

[SebWotan · Accepted solution]

Hello @Cmart0404 

If you restart your Charge 5, that should get rid of the problem. To restart the Charge 5, swipe down from the clock face to the Settings, choose Restart. 

[Cmart0404]

Thank you! That did work.  🙂

[AngSkuse]

Thank you, this worked. 

[TopNana]

Thanks so much!   👍🏻

[Bchenzo]

I also have a Charge 5. Restarted, but ECG app still not working. The watch tells me to "Set Up On Phone: To get started, open the Fitbit mobile app."

When I click over to the mobile app, there's no resolution to getting me set up. 

In the mobile app Settings, it says that I've already installed the ECG app.

[ajwees41]

Same issue on the ECG app.