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ECG not working

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‎09-13-2023 06:09 - last edited on ‎09-22-2023 15:24 by Fitbit Moderator

‎09-13-2023 06:09 - last edited on ‎09-22-2023 15:24 by Fitbit Moderator

Brand new fitbit charge 5, ECG not working. it tells me that it cannot find my phone even though it is connected and the app also wont let me uninstall the ECG app in order to download it again either. any ideas?

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‎09-22-2023 15:27

‎09-22-2023 15:27

It's good to see you participating for the firs time in the community @HBE17.

Thank you for sharing the inquiry regarding Ecg app.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

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