help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EDA Scans not logging in Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2021 05:49

‎11-18-2021 05:49

Hi there,

 

I am completing an EDA quick scan on my Charge 5 every day and they are not logging in to the Fitbit app.

I have tried restarting the phone, I have uninstalled the app and reinstalled it. All other things are logging like my ECG and exercises. Just the EDA scans will not sync.

 

Hoping someone can assist in figuring out this issue.

Best Answer
0 Votes
3 REPLIES 3

‎11-18-2021 09:46

‎11-18-2021 09:46

Hello @canadam and welcome to the Help forum.  I just want to verify that you are looking in the correct place.  Please tap on your Mindfulness tile, then slide the toggle to Your Journey.  You should find them there.  That's where mine are.  Help article

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎11-25-2021 18:39

‎11-25-2021 18:39

Hi canadam,

 

I'm having the exact same problem with my Charge 5; I did 2 EDA scan recently, but there are no EDA scan results in my Fitbit App under the Your Journey tab.

I haven't done any of those mindfulness sessions, so could that be the issue?

Hopefully some one can help us out!

Best Answer
0 Votes

‎11-28-2021 22:12

In response to Guus61

‎11-28-2021 22:12

It took 4 days, but then the EDA scan results finally showed up under the Your Journey tab.

I sync my Charge 5 a couple of times per day, but maybe the software for the EDA scans needs some time to process the data.

Best Answer
0 Votes