Exercise info not showing in app

[clstone85]

This morning, my run, walk, then stretching is not showing in the app. This has never happened before - with any of the 3 different Fitbits I've had over the past 5 or 6 years. I had to log into the website and manually enter it all, guessing at calorie burn based on past similar activities and intensity. That defeats the purpose of owning and wearing a Fitbit in the first place! I wear to track those things for me. 

Anyone else also have this issue today? Is it just me? My Fitbit is definitely synced to the app. It gave me credit for all the steps involved in my work this morning; just didn't log it as individual activities in the app even though I started a run on the device, stopped it at the end of the run and started a walk on the device, etc. It didn't give me credit for the zone minutes either. What in the world??

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing that you've been experiencing this inconvenience with your exercises, @clstone85.  

If you're still having trouble with the app not showing you the information, please try to:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the tile. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

[clstone85]

I had no issue seeing the exercise TILE. It was there. My run, walk, then
workout session just didn't show up. I went to the site on my computer and
manually added them.

[DavideFitbit]

@clstone85 Thanks for your reply and for confirming that you manually added your workouts.

Let me know in case you experience a similar problem again.