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Exercise tracking issues

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I've had my Fitbit Charge 5 for about a month and there have always been issues tracking exercise. I set it up to auto-detect, but that happened only sporadically so I just got into the habit of entering it manually. I've noticed it doesn't track heartrate very accurately during exercise (I work out with The Mirror and it has a heartrate monitor which is often vastly different from the Fitbit, like by as much as 40+ beats!) and therefore, I always entered calories directly from The Mirror into the app when I entered the exercise. However, now, it's not letting me do that. The calorie amount is grayed out, as is the "Precise" option, and it only allows the automatically generated calorie amount, which is always so low, it's absurd. Is this on purpose or a glitch? Is there a setting I need to change? Any help would be appreciated!

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