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Faulty screen Charge 5

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‎11-21-2022 14:30 - last edited on ‎11-22-2022 07:41 by Moderator Alum

‎11-21-2022 14:30 - last edited on ‎11-22-2022 07:41 by Moderator Alum

16690697716648717676358986443403.jpg

 why is my watch like this

 

 

Moderator edit: subject updated for clarity

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‎11-22-2022 07:40 - last edited on ‎12-17-2024 06:51 by Fitbit Moderator

‎11-22-2022 07:40 - last edited on ‎12-17-2024 06:51 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Lindaelliot. 

Thank you for sharing this information about the issue you've been experiencing with your Charge 5 and for the picture provided earlier.  

If you haven't done so already, please make sure to try the steps listed here below that have been useful for other users experiencing something similar: 

  1. Restart your device using the three pulse method with the charging cable:
    • Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
    • Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
  2. Change the the clock face option on your Charge 5 following the steps in this article. 
  3. Make sure the firmware is updated to the latest version available. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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