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Fitbit 5 not working flashing Fitbit logo

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‎08-18-2023 12:51

‎08-18-2023 12:51

My Fitbit 5 is stuck on the Fitbit logo. I have uninstalled on the app and tried to reset it. The app doesn't recognize the device and it continues to flash the logo. Please advise.

PS I have tried the fixes seen on YouTube,  but nothing is working. This device is only 4 months old. Very frustrated. 

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4 REPLIES 4

‎08-18-2023 14:05

‎08-18-2023 14:05

IMG_3747.jpeg

Original Flex (March 2014); Charge HR; Alta HR; Original Versa; Inspire; Sense; Charge 5; Inspire 2
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‎08-18-2023 17:13

In response to stellafred

‎08-18-2023 17:13

How do I fix this problem? I have tried resetting, etc. Nothing works. My Fitbit 5 is only 4 months old. Please advise.Regards,Kbutler57Sent from my T-Mobile 5G Device
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‎08-18-2023 17:24

In response to Kbutler57

‎08-18-2023 17:24

You will need to contact Fitbit support. I had good luck getting help from them using their Twitter (now “X”) support page, as posted above.

Original Flex (March 2014); Charge HR; Alta HR; Original Versa; Inspire; Sense; Charge 5; Inspire 2
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‎08-19-2023 16:40

‎08-19-2023 16:40

I contacted support through the chat, they sent me a replacement link given the Charge 5 was still under warranty. They then cancelled the replacement without communication. I contacted them twice since. They say they will contact me via email but it never happens... 

It seems the product has a serious latent design flaw and Fitbit is not really helpful or willing to honor the warranty...

Good luck!

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