After a year or so of use the payment functionality suddenly stopped, so I re-entered my same card details and was advised that my bank wasn't supported, so I (re)reviewed the list of supported banks and it was there (of course it was ... it was working fine before and it is a major US bank). When I reached out to Fitbit, after a weeklong plus wait for their response I was advised that they couldn't figure it out but would offer me a 10% discount on a new Fitbit.
Fast forward a few months and suddenly, for no reason last week the screen flashed bright white and has now stopped working altogether. Nothing I do is bringing it back to "life". While I wear my Fitbit every day I'm not hard on my Fitbit ... there is no reason a product this expensive should have planned obsolescence in just a few years. Why do we as the customers put up with this? There must be other trackers out there and I for one will certainly find an alternative now. Fitbit ... you failed me.
Moderator Edit: Clarified subject
