Fitbit Charge 5 Battery Depleting Daily

[PAS461]

We had same issue with our charge 5 when we first got them last May.    The issue seemed to resolve a few months later with a firmware update.   Now I am having the issue again after the recent firmware update of 3.72. Version 20001.188.58.  It no longer lasts the 7 days.    I just charged it yesterday and in less than 18 hours I am at 82%.    What is going on?     I reset the watch.  I did the reset in the cable button as well.     This is ridiculous.     

Moderator edit: format. 

[AndreaFitbit]

Thanks for getting back to us @PAS461. I created a new thread in order to keep our community organized and I'm sorry to hear that your Charge 5 battery is no longer lasting the 7 days. 

Thank you for letting us know that you have reset the tracker. Please follow the instructions of help article: Can I extend my Fitbit device's battery life?

Have a nice day.

[PAS461]

Thanks. Most of what you stated, I already have. I do have the SPO and
GPS - Dynamic. That was always on. But shouldn't matter, as 99% of the
time I have my phone with me. I did change the GPS to my phone only.
Since I wrote the question, it has gone down to 78% (4% in less than 12
hours). We shall see.

[AndreaFitbit]

Thanks for getting back to us and  for letting me know that you have the SPO and GPS - Dynamic @PAS461.

Please restart your Charge 5  with a 3-press restart following the steps of: How do I restart my Fitbit device?

Let me know how it goes. 

[PAS461]

Hi

This was done already. Didn't change

Yesterday and today, are more accurate (less depletion). Will watch for
the next week or so

[AndreaFitbit]

Thanks for getting back to us and for letting me know that your Charge 5 battery is draining more accurately @PAS461.

Please let me know if the issue persists so I can continue assisting you.

Have a nice day. 

[HeidiL19]

Hi Andrea

Am having the exact same problem and have done all of the battery saving tips to no avail. My Charge 5 has never held charge for more than 24hrs from the day I received it in December last year. Have lodged problem with Apple and they said someone would get back to me regarding this and I’ve never heard from anyone. Disappointed 

Heidi 

[AndreaFitbit]

Welcome to our community, @HeidiL19. Thank you for letting me know that you have followed all the battery saving tips and that your Charge 5 has never held charge for more than 24 hours. 

Could you please restart your tracker with the instructions of: How do I restart my Fitbit device?

Also, check if your tracker has an update available. Tap your profile picture > Charge 5 > Tile to see if the firmware banner appears.

Let me know how it goes. 

[HeidiL19]

Have updated & reset to no avail, charge still only lasts for 24hrs at best. 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that you have updated and reset your Charge 5 without avail @HeidiL19.

Please try phone (connected) GPS (See How do I use GPS on my Fitbit device?).

Let me know how it goes. 

[HeidiL19]

Hi, have done everything suggested and my Charge 5 battery still drains within 24hrs. Have been very disappointed with this version, never had an issue with my previous Charge 3, it lasted 3-4 days at least 😞

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for the clarification @HeidiL19. 

Charge 5 has built in GPS and if you use it often it will drain your battery fast. Charge 3 uses connected GPS that uses phone´s GPS to get the route. 

Please check the article I shared with you on my previous post. 

[Roxybyrne]

I had this issue yesterday too. It went from 54% battery yesterday afternoon to going completely dead throughout the night. Also it has not tracked my sleep the last few night ( this I mentioned on another thread & was told there had been an outage). Also yesterday it registered my 10,000 step but there is nothing on the graph after about 8am. What is going on?

[HeidiL19]

I have had the GPS turned off for the past two weeks with no change, battery still drains within 24hrs. Could you please direct me to whom I need to contact regarding warranty/replacement/faults as I haven’t been happy with the product since purchase.
Thank you

Sent from my iPhone