Fitbit Charge 5 UK date

[Elmsy]

Hi.

Just got the charge 5 thanks to a very nice prime day deal.

I've seen the notes on the fortune regarding the lack of uk date format.  Eg dd/mm rather than the upstart colonials rather weird mm/dd. 

Did rhw coders manage to facilitate thw necessary change? I can't find it on the phone or app so my scientific, wild arsed guess is they haven't. 

Any fitbit employees on here? Or sycophants with an on to the coders? 

It's a small point but it's incredibly annoying.  

I want dd/mm. By the end of the month. 

Any one help?  

Moderator edit: format. 

[Odyssey13]

Hi @Elmsy  these forums are pretty much users of the Fitbit devices and the moderators stop by when needed. Customer support can be contacted, but they can't do what you'd like. The format is Month, Day, Year - not what you wanted, but you might find a way around it. Try looking at available clock faces or make a clock face yourself with the UK format.

[Dopovo]

Not sure why @Odyssey13 is saying this but you can't develop anything for Fitbit Charge 5 or other Fitbit trackers.

[Mudflats]

I too found the date format annoying. If you're still using the default clock face Continuum, it shows as 01/01, hardly helpful. I've changed clock face to Target, which shows Mon, Jan 01 which at least is slightly more informative and doesn't confuse me.

I don't know how to make my own clockface as suggested by @Odyssey13 though. Is this possible? Can anyone help, how do you do it?

[Elmsy]

Nope. Shame it has not been supported 

[XCPCR]

Just got my Fitbit 5 , same issue a little tweak for UK users would be welcome 

[Elmsy]

2 people report the post? Lol

Triggered?   

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. 

 We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community (community.fitbit.com/t5/Feature-Requests/idb-p/features). 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

Thanks for your feedback and for participating in our community!

[Elmsy]

Thanks Juan. For your cut and paste standard response. 

Fitbit obviously takes zero notice of this forum if ine needs to repeat the complaint/ suggestion again on another board.

With today's AI one would expect a large, successful business to be scouring this forum for initiatives and research.

I'm wondering if I got seduced by rhe prime day offer and should have stuck with Garmin. 

Anyway, I'll try to ignore the lack of functionality with the date and give it a go.

Have a nice day. 👍 

[Dopovo]

@JuanFitbit can you please let us know if among the bug fixes listed in the firmware update changelog there is also the one object of this discussion? Much appreciated!

[JuanFitbit]

@Dopovo , Nice to have you around. The changes on the updates can be found here: What's changed in the latest Fitbit device update?

"VERSION 1.171.50

• Find new clock faces in the Fitbit Gallery in the Fitbit app. For more information, see How do I change the clock face on my Fitbit device?

• When you can’t find your phone, use the Find Phone app on your tracker to locate it. For more information, see How do I set up and troubleshoot apps on my Fitbit device?

• We fixed a battery drain issue some customers may have experienced with GPS-enabled exercises.

• This release includes bug fixes and improvements."

See you around. 

[Elmsy]

Oh Juan. 

I do feel for you mate. 

As a mod you have to keep that Google smile on your face, and positively deliver the good news., that fitbit haven't made the change that allows dd/mm.

But they've got some new watch faces.....

Dude well done. You did your best.

Fitbit / Google really don't care see though.  

[Dopovo]

@JuanFitbit thanks a lot for your answer, i wasn't interested in the changelog that i already read somewhere else, just to know if this bug has been fixed. Thanks again 

[Sally_O]

Why is the date format only set up to suit one country? It doesn't give me much confidence in the product if you can't do a basic set up.

Can I return the Fitbit for a refund please?

[Odyssey13]

Hi @Sally_O  you can read about returns here - click to go there. If you got it from Fitbit, there is a specific time period in which to return it with no questions asked. I'm not sure if the time was extended for the Christmas shopping season, so you'll want to ask customer support. 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options