Fitbit Charge 5 battery is draining fast

[Somo3]

Hi my wife's Charge 5 battery drains from 100% down to less then 10% in less than a day and often dies before bed. I have tried Google support as I bought it from the Google store and was sent in this direction to get help so here I am. 

Please help

Thanks

Arun

Moderator edit: updated subject for clarity.

[EstuardoFitbit]

Hi there @Somo3, thanks for taking the time to share your concerns with us. 

Please remember that this is only one of the official lines that Fitbit offered to its customers. You can try contacting through the other channels at any time. All our staff is going to be more than happy to assist. 

In light of this, I would like to recommend reading this help article, which includes some suggestions for extending the battery life of your device. You can also discover the most typical causes of a device that is draining quickly.

[RiekoC]

Hello @Somo3 

When my Charge 5 battery started rapidly losing power, I restarted and recharged my device multiple times over several days. Eventually, my device became "unstuck" and the battery went back to lasting 6-7 days.

One of the users shared a detailed post of what they did to address the battery power loss issue. Click on this link: Possible fix for Charge 5 rapid battery drain 

These are other troubleshooting steps to try that hopefully will resolve your wife's device battery issues. 

[Somo3]

Hi thanks for the link but it does not address my issue. How do I go about
contacting someone from Fitbit or Google to address the failing battery of
the charge 5

[EstuardoFitbit]

Hi there @Somo3, thanks for getting back to me. @RiekoC Thanks for your advice. 

As mentioned in my previous post, you can use any of our official lines of contact. Once you click here, the following screen will appear. 

As you can see, there are other options, including Twitter, this Fitbit Community, Live Chat, and Phone Line. Any of those will direct you to an advocate that will be glad to assist you. 

[Somo3]

Thanks for all the help. I went through the reset steps in a previous reply and it seems to be holding charge now.

[EstuardoFitbit]

@Somo3 That is amazing, I'm really glad to read you sorted this out.