Fitbit Charge 5 battery problems since update

[DC..]

How many of you are experiencing battery problems since the update?

Could anyone who's experienced problems with the charge 5 battery please post once on this thread so it's easy to count and present to show it's not a warranty problem and is a result if the update.

I obviously have battery problems. Had to charge it twice yesterday and uninstalled the SpO2 app to try to make the battery last through the night. Managed to wake up to 50% battery instead of it being dead by morning, even though fully charged before bed.

Moderator Edit: Formatting and clarified subject

[CEEL]

Dame fir me..  just got my Charge 5 in March...  it will not hold a charge at all!!  2 hours after showing 88%, I am told battery is toooooo low!!!

[lulumice]

My Charge 5 has been doing the same thing since end of February.  I have contacted FitBit support 5 times.  Each time they give me something to try and then sent me to the 'support team' via e-mail.  They asked me to disable Reminders to Move and I chose not to.  Somehow they were able to do it anyway - now it won't even turn back on as I have no control over it. 

Yesterday the e-mail I sent back to the 'support team' returned saying they do not respond via e-mail anymore.  I guess they don't want things in writing now??   No thanks - I am through playing the game.  I will be shopping for something different. 

[Kruegsy]

What did you switch to? Having lots of issues and just fed up!!

[lasseponken]

I too went with Garmin. But i feel its not quite as accurate in the readings as the foulbit. Also, the app feels strange, but I think its more a beginners feel to new settings and wording in the garmin world.

My foulbit is now dead, not displaying anything, after changing clockface and letting the battery drain. It vibrates, nothing more.

[sandymwp]

Two hours max for me.  

[cawrigh]

If Fitbit followed truth in advertising, they'd advertise their fitness trackers as being disposable fitness trackers.

[Potatis]

Same here, my Charge 5 won’t even stay charged for 5 hours… suddenly two days ago it started. Before that it could stay charged for 5-7 days. Have tried restarting the Fitbit several times and have also checked for updates, however, it supposedly has the latest update 

[sandymwp]

Fitbit/Google cannot deny that this is a Charge5 update (or intentional)
issue.

[lulumice]

It’s frustrating!

Sent from my iPhone

[jwilliamsr9]

I went by Walmart and they still have some and are still selling the charge 5s ! 

[LadyCRBM]

I have chosen not to take them up on their discount off and will simply purchase a smart watch, I will also cancel my fitbit account. I have been paying for that and don't even have the watch to utilize with it. 

[ShizBit]

Definitely canceling my FitBit Premium subscription!  

If I had a business that received $80/year from thooouusands of watch owners, I'd be taking better care of my customers!

[SunsetRunner]

I’m having the same issue, my charge all of a sudden won’t hold a charge. 
I’ve contacted support and the reply was that it is no longer under warranty but they will give me a 50% discount on a replacement which is totally unacceptable to me. I’ve had my charge 5 for only 16 months now. I previously had a Fitbit Blaze that lasted 8 years without issue. 
This is obviously a common issue with the charge 5 as I am seeing on this thread. 

[PratibhaA]

Even if you buy new one with discount, it will have same issue. I don’t know why Fitbit is not acknowledging the problem.
Hope forum monitors are getting this issue known to developers.

[selshaieb]

Hilarious that this is the best answer.

I'm not sure if there is any update involved, but I just watched my Charge 5 drop from 70% to 11% in about a half hour, so it is effectively unusable. I've done the troubleshooting steps and it doesn't matter what I do, this thing cannot hold a charge even to accomplish a single workout. The online support (bot?) told me to wear it for two days then chat with support again. I mean, I can wear it for two days but it will just be dead the whole time. The battery lasts less than an hour. So I'm not sure what that will accomplish.

But really, this is on me - I already had the same thing happen with a Charge 4, had it replaced by the company and it happened again, and I STILL bought a Charge 5. So at this point I'm the idiot.

[jwilliamsr9]

  I dont think so,i had to get their twitter for them to even to acknowledge my complaint.   They wont say anything on here cause it would acknoledge they have a problem .

[9v9z9f]

I'm not really sure, but could this be the problem with my charge 5?  My charge 5 is about 2 years old ( had it since February 2022), but I have noticed sometimes it takes a long time charging, sometimes have to put it back on because hasn't gotten far enough with the charge. Then a few days later needs charging again. Tonight it's at 93% when it's only been charged earlier today. Can anyone tell me if this is the same problem or not?

[selshaieb]

I mean, if your battery is at 93% at night after charging during the day, consider yourself one of the lucky ones. This problem is much more drastic. My battery drops to 6% from full in about 30 minutes, and my battery is dead before I can complete any type of workout. 

[selshaieb]

In the meantime, because I couldn't track more than a half hour on my Charge 5, I switched back to my trusty old Charge 4 which has been in a drawer for a year and a half, and it works like a charm. Two days so far on one charge, tracked a full 5 mile run with GPS, and it's still at 50%. I will not be buying any more Fitbits after this one dies.

[jwilliamsr9]

They start with charging problems and go down hill from there .. And save yourself some time fitbit wont do anything to help