Fitbit Charge 5 battery problems since update

[DC..]

How many of you are experiencing battery problems since the update?

Could anyone who's experienced problems with the charge 5 battery please post once on this thread so it's easy to count and present to show it's not a warranty problem and is a result if the update.

I obviously have battery problems. Had to charge it twice yesterday and uninstalled the SpO2 app to try to make the battery last through the night. Managed to wake up to 50% battery instead of it being dead by morning, even though fully charged before bed.

Moderator Edit: Formatting and clarified subject

[selshaieb]

I am also done. I can't stomach buying another one that will break in 14 months for 35% cheaper. I don't really think my issues had anything to do with the update (I updated a long time ago) or with the Google account integration (I did that a long time ago too). Just out of the blue in the past two weeks it's unable to hold a charge for more than 30 minutes, gets hot when charging, yadda yadda, all the usual stuff. I've purchased something else and it is far better so I am just letting the Fitbit world go. 

[Iqbal.sanjib]

My battery drained out, not charging after leaving the device in charge for two days 

[DutchPaul]

I have the exact same problem. Updated 3 days ago and now completely dead. Black screen, no green light, reset doesn't work and support do not answer my requests for help. This is the 2nd charge 5 to die this way in less than a year. Unless I get support today I will cancel both premium subscriptions and look elsewhere as we're deeply disappointed with the lack of customer service regarding these devices

[Iqbal.sanjib]

Yap, exactly same issue. I am thinking to change the brand after using 2 charge 3 and. Change 5. Google support system is terrible. 

[DanceDance]

Google successfully buying a product to kill it.... So much for "do no evil."

Look at the number of people complaining in this forum. Multiply that by 26, because, statistically speaking, only 1 out of every 26 people is likely to complain.

And how many out of those people will bother taking the time and effort to register with this forum?

And then the red banner at the top of the forum says, "We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible." 

Is the writing on the wall yet? No, Google does not care about you - you are legacy customers. inherited from when they bought Fitbit. You mean nothing.

[SunsetRunner]

The issues started this week. Fitbit died in the middle of the day- I thought it was odd as it was at 98% in the morning, but figured nothing of it and recharged it that night. Started the next day at 100% and the same issue occured- died by midday. It is now the 4th day of the same issues- charging until 100% for it to die within hours. This is entirely new- my fitbit never dies on me and I try to charge regularly so it never gets to below 20%. I was trying to troubleshoot settings when I came across this forum and saw that I wasn't the only one. Absolutely cannot be a coincidence for so many to have this issue so close together. 

[DutchPaul]

Update: Eventually I received a response from support and the solution is a 35% off voucher as my device is almost 1 year out of the 2 year warranty. Not ideal, but also not too bad

[Kpepper72]

Mine now needs a 'jump start' every other day just to function. Never mind
it performing the functions for which it was purchased...it doesn't even
show the time! There won't be another one purchased by me.

[jgrey.....]

Since the software update in May 2024 my Charge 5 has become unusable.   The battery drains in about 2 hours , just sitting at the desk.   My wife has a new Charge 6 since April 24.  Same issue since the software update.  

Fitbit people - the devices were not broken - don't try to fix them!  Give us a roll back asap.   And no, please don't posit the obvious and patronising "turn off this and that setting" email or post.  It is your software update that is destroying your brand. Roll it back. 

[lasseponken]

They sure have f-uped, but to those that have not deleted it from the app/phone, this would still be possible. time is of the essence and change the instructions not to unpair.

[Kpepper72]

I only removed my Fitbit to shower. This morning the app said my battery
was empty despite putting it on the charger and immediately seeing 68%
charged. I will NOT be replacing it with another Fitbit & can't imagine
others doing so either.

[Tha.Bee.]

The battery dies very fast, can't connect with my phone anymore, can't measure my heart rate and the app isn't recognised by my phone as well?

[ZZI]

Definitely! Since February of this year! It seems Savvy technicians could offer a solution if motivated.

[MsMari]

I have the same issue as everyone else. It started last week on the 19 of May, If I change it at night in the morning is dead. Just before having this issue the battery would last me for over a week. I did not make any changes to my settings before the problem and I tried all the suggestions like changing the face and pressing the charger button three times.

[Kruegsy]

Mine won't turn on at all.

Moderator Edit: Word choice.

[Nagiena]

I am also having charge issues for the last week not even lasting a full day how long is the warranty as I got in aug 22 but hasn’t been worn everyday 

[cabfit99]

After working perfectly all year, one update and battery starts dying. Within a week it won’t even turn on and logo just flashes when charging.

I have lost all respect for Fitbit ( and Google) it’s obvious they have either made a massive mistake or deliberately bricked a lot of people’s devices.

Support must have been told to deny any mistake.

I can’t see any way of recovering from this as it’s impossible to connect to the app. What a mess.

[Kpepper72]

I was thinking about how many people are complaining & that perhaps they'd
look into it, but what do customers know about anything?? We DO how to
speak with our wallets, though!!

[decaturmamaof2]

Yeah - totally having issues since that last update. First it wouldn't respond to swipes (at all). Then the battery started draining rapidly. Then it went totally blank. The logo will flash every so often but that's it. Chat support was a laugh - the device is 16 months old so "out of warranty" but no other help. No help in restarting, or reverting to prior firmware version. 

[Roelbest]

Up to now we have 17 pages of people complaining  about dying Fitbits, myself included.

I just cannot believe the Fitbit ignores this. It really shows they don't care at all about after service.

Never ever again would I buy a Fitbit product, and I am making sure to tell that to all my friends