Fitbit Charge 5 battery problems since update

[DC..]

How many of you are experiencing battery problems since the update?

Could anyone who's experienced problems with the charge 5 battery please post once on this thread so it's easy to count and present to show it's not a warranty problem and is a result if the update.

I obviously have battery problems. Had to charge it twice yesterday and uninstalled the SpO2 app to try to make the battery last through the night. Managed to wake up to 50% battery instead of it being dead by morning, even though fully charged before bed.

Moderator Edit: Formatting and clarified subject

[Hendrik55]

Closing the thread is the best method to deny and ignore the problems..

It would be better Google came with a solution...

[Martic]

Charge 5

[Beckmm]

Mine suddenly started going down rapidly. It was at 100% and dropped to 33% within 90 minutes of doing hardly anything.

[Roelbest]

What type of product will you switch to. I'm also forced to buy a different make, after many years with Fitbit.

Very dissapointing, but I cannot afford to buy Fitbit and then it only last's short while, again

[Vital_top7]

My C5 seems like died this night and won't charge or turn on anymore.

Yesterday morning it had about 65% battery, then in the evening during a sport activity it turned completely off. Charged it to 100% before going to sleep, but in the morning it was off, and won't start changing ever since. Last sync with phone shows 14%, so it went from 100% to 14% in just several hours.

[Martic]

Thank you. They told me they would get back to me. It's been well over a week now.

[Martic]

Charge 5

[Clueitj]

Sorry but welcome to the club of so many others of us with the same problem

[SunsetRunner]

I’ve swum with mine many times with no issue. Just recently thought it got wet while I was washing the dishes and now it won’t charge. There is definitely a software issue in my view.

[Martic]

The first time I went swimming with mine it died. This is my second one.

[SMLM]

I’ve had my charge 5 for about a year. I made the mistake of accepting an update two weeks ago and ever since the battery has gone from lasting a week easily to being lucky to last a day. Based on this thread, sounds like I shouldn’t bother contacting support. Will not be buying from fitbit again.

[Hendrik55]

@SMLM 

I contacted support and got a new charge 5 for free. Mine was 2 years and out of warranty....
... I think you should give it a try....

[SunsetRunner]

Yes - mine was just over 2 years and they’re replacing it. Definitely worth a try.

[exsharaen]

That's interesting news. I tried contacting live chat too and they say they will review my case. Mine is also 2 years old, but the support just assured me they will review and will let me know the result in a few days. Fingers crossed.

[sandymwp]

I got a replacement…no band, no charging cable…just the device.
Fortunately kept those items. IT WORKS.

[Martic]

They said they would get back to me. They haven't gotten back to me. I was going to take a screen shot of the case number, but I filled out the survey and it closed the chat before I could. 

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Mine died 3 days after my extended warranty expired. But it was a day after I connected to Google. I can no longer access my fit bit through my desktop with my old credentials.

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Good luck they haven't contacted me yet. It's been here almost 2 weeks now.

[Kpepper72]

My Charge 5 has suddenly been giving me conflicting battery charge messages. I haven't added anything to it as far as what expecting from it. Last week I changed phones, went through the steps to update and it's worse. After charging it to 100% last night, it's showing 6% battery and yet another message says I have NO battery left. I've tried logging out & logging back in to no avail. It's been 2 years this past April since I bought it!!

[exsharaen]

Okay, that's a quick update.

Mine doesn't meet the requirements for a replacement. Not even an offer of discount.

Welp, back to my ecosystem again then. Good luck for everyone else, but I'm definitely done with Fitbit.

[PratibhaA]

Where and how did you contact to get a replacement?
Thanks

[jwilliamsr9]

Well this morn I picked up charge 5 and thought I'd tinker with it a lil . Before I uninstalled app I looked at info .. and  saw it was still under old version 1.188, so I never even did update for it to brick..   or it never got through update to revise info.  How are these ones that are two years old getting a replacement.. ??