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Fitbit Charge 5 - black screen not sync

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‎02-02-2025 06:34

‎02-02-2025 06:34

Hi,

my fitbit charge 5 doesn't work. Black screen, not possible sync on app. I cannot reset nor update firmware from app. What can I do?

Not under warranty anymore.

Thanks

Best Answer
3 REPLIES 3

‎02-02-2025 06:41

‎02-02-2025 06:41

Hi @GiovanniB ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear your Charge 5 doesn't work (black screen not syncing to the app). 
Thank you for the troubleshooting efforts.
I'll be glad to suggest you some advices. 

Could you please confirm: 
If you have already tried to sync your device ? Why won't my Fitbit device sync?
Have you already tried restarting the device ? How do I restart my Fitbit device?

Finally, I recommend you to change the clock face as shown in the following help article : How do I change the clock face on my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎02-02-2025 06:50

In response to MarioSFitbit

‎02-02-2025 06:50

Try all those. Still black. Vibrates and showing just fitbit logo for 2-3 secs sometimes, than black again.

Best Answer

‎02-02-2025 06:55

In response to GiovanniB

‎02-02-2025 06:55

Hi @GiovanniB ! Welcome back to the forums ! 

Thank you for your message. I'm sorry to hear the issue still persists despite the troubleshooting steps. 
I appreciate your efforts. 

I suggest you contact support, since they have more tools in order to find your options. Contact Us.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
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