Fitbit Charge 5 black screen

[Nariatibus]

my fitbit charge 5 blank but there's 5 dots and red dot in the middle. the rest of the scrern in black. please help.

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and the screen doesn't respond. I tried to slide up and down, right to left and i tried to hold the end screen but still doesn't reapone

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Nariatibus.

Thanks for providing the details regarding your Charge 5 and the attempts to fix it.

Please, let me know if you have performed the restart on the tracker as described here.

[Nariatibus · Accepted solution]

I fixed it. I reset my fitbit on my app and now it works.

[Debwuh]

Mine went black and unresponsive so i reset using charge cable method. Came back on but clock is 45 minutes slw and can't find how to change it. Any advice?

[Nariatibus]

I wish i can help. I have no idea how to fix your problem, but try go to fitbit app look for time zone and change it. good luck.

[Ludekuse]

Where in the app can I find that?

[Nariatibus]

honestly I'm not sure. if you can't find anything on the app, try go to settings on your fitbit

[RiekoC]

Hello & welcome @Ludekuse & @Debwuh 

Your Fitbit is supposed to use the time from your paired phone/tablet.

To check this:

• Tap on your picture/icon in the upper left of the Today page in the Fitbit app to open the Account page
• Tap App Settings under Settings (bottom portion of the page)
• Automatic time zone & Automatic location should be selected. If not, tap on these to turn it on. 
• Tap on the arrows in the upper left to return to the Today page
• Pull down from the top slightly to sync the app & your device

If this doesn't fix the time on your device, follow the above instructions and

• Turn off Automatic time zone & Automatic location.
• Select a different time zone, then do a sync.
• Return to App Settings to turn Automatic time zone & Automatic location back on, then do another sync. 

This usually corrects the time on the Fitbit. If not, please come back and let us know. 

[Mtngrrl59]

Resync the Fitbit

[ManuFitbit]

Thanks for letting us know that you resolve the inconvenience @Nariatibus, and for providing help to other users.

Welcome to the forums @Debwuh @Ludekuse. I hope that you resolved the issue.

I appreciate the information that you @RiekoC and @Mtngrrl59 provided. It will be helpful for other users.

 I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.