Fitbit Charge 5 broken

[Frefrick]

I was in an accident aboout 3 weeks ago and may have damaged my Fitbit Charge 5. When I put it on charge, all I see is the comapny logo. I tried doing the soft reset and nothing happened. The unit appears to be still visably OK, but its not communicating with my smartphone. I live in the UK and the insurance company want me to see if it's repairable. I think I may have somehow damaged the board inside.

[LZeeW]

Hello @Frefrick and welcome to the Community.  Fitbit doesn't offer any repair service.  I'm not an employee, so I will ask a moderator to give written confirmation for you insurance.  Accidental damage usually isn't covered by a warranty, but read this to be sure. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Frefrick. I'm sorry to hear that all you see on your Charge 5 is the company logo. Thank you for letting us know that you tried doing the soft reset without success.

Fitbit doesn't have repair centers but I would recommend trying setting up your tracker again:

1. Tap the Today tab >  Then tap Devices.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Thank you for the advise and for the heads up @LZeeW. 

[Frefrick]

It was broken due to myself being in the accident. I am trying to claim for
a new one through my insurance company, but they won't pay unless I find
somewhere locally that can look at it and say its not repairable. If Fitbit
class it as a sealed unit and therefore unable to be opened, then it would
have to be classed as beyond repair and hopefully I could claim for it from
my insurers and purchase the replacement.

[AndreaFitbit]

Thanks for getting back to us an for your feedback @Frefrick.

We exhaust all troubleshooting steps online and determine if the device can be replaced under warranty. It's not recommended to open units.

Please check our: Fitbit Limited Warranty.