Just set up my charge 5 and it’s losing charge every day. Sometimes in hours. Customer support was not helpful at first. The rep said even if it keeps draining they don’t do product replacements, which I dismissed out-of-hand as misinformation. (I’m sure Fitbit replace defective devices). Contacted Support a 2nd time and was given the steps for rebooting the device using the button on its usb cord. Was skeptical a reboot would do any good but it actually worked completely to fix the issue. Months later and it’s still holding its charge for days.
