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Fitbit Charge 5 not syncing

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‎08-25-2023 09:47 - last edited on ‎08-26-2023 10:50 by Fitbit Moderator

‎08-25-2023 09:47 - last edited on ‎08-26-2023 10:50 by Fitbit Moderator

Worked fine until noon on 8/24. Now iit will not sync with Bluetooth. My other apps do. Was there an update? I already restarted twice. Thank you 

Moderator edit: Subject for clarity.

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‎08-25-2023 13:29

‎08-25-2023 13:29

Hello @DUNNCL 

There was a firmware update in July, but I think that might have been pulled. If you're on Android, there was a recent app update. 

Hopefully, trying the troubleshooting steps on this page will get your device back in sync: Why won't my Fitbit sync? 

 

Rieko | N California USA MBG PE

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‎08-26-2023 10:55

‎08-26-2023 10:55

@RiekoC Thank you very much for your help!

@DUNNCL Welcome to the forums. Thanks for reaching out about your Fitbit Charge 5 not syncing. I will be happy to help you with that. 

I appreciate you taking the initiative to solve this on your own. There was indeed a recent app update and a firmware update too. Make sure your Fitbit App is up to date. I also recommend you take a look at the tips on the same article: Why won't my Fitbit device sync?. 

RodrigoM | Community Moderator, Fitbit

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