help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 5 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2023 09:47 - last edited on ‎08-26-2023 10:50 by Fitbit Moderator

‎08-25-2023 09:47 - last edited on ‎08-26-2023 10:50 by Fitbit Moderator

Worked fine until noon on 8/24. Now iit will not sync with Bluetooth. My other apps do. Was there an update? I already restarted twice. Thank you 

Moderator edit: Subject for clarity.

Best Answer
0 Votes
2 REPLIES 2

‎08-25-2023 13:29

‎08-25-2023 13:29

Hello @DUNNCL 

There was a firmware update in July, but I think that might have been pulled. If you're on Android, there was a recent app update. 

Hopefully, trying the troubleshooting steps on this page will get your device back in sync: Why won't my Fitbit sync? 

 

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎08-26-2023 10:55

‎08-26-2023 10:55

@RiekoC Thank you very much for your help!

@DUNNCL Welcome to the forums. Thanks for reaching out about your Fitbit Charge 5 not syncing. I will be happy to help you with that. 

I appreciate you taking the initiative to solve this on your own. There was indeed a recent app update and a firmware update too. Make sure your Fitbit App is up to date. I also recommend you take a look at the tips on the same article: Why won't my Fitbit device sync?. 

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes