Fitbit Charge 5 stopped working

[GB023]

I had a charge 4 that broke and I received a charge 5 as a replacement. It has worked great until yesterday when after going for a walk the screen has an illuminated rectangle on the screen. I contacted Fitbit and carried out a series of resets to no avail. I have read that a recent update has caused problems for a lot of people. Now being told it is out of warranty and can’t be replaced. Only had it for a year! I am so disappointed as it’s not my fault it has stopped working following an update. Anyone else had this issue? I was expecting a replacement as it’s not like I have done anything to cause this problem

Moderator Edit: Formatting

[Alidap072]

Mine stopped working last night. Had it for 10 months

[Lmb18]

My chatge 5  has done exactly the same thing. 

[GB023]

Mine has just gone out of warranty too so means I have to buy a new one. I’m disappointed as had Fitbits since 2017 but due to a Fitbit update they are now saying it is out of warranty. Thinking of getting an Apple Watch instead now
Sent from my iPhone

[Lmb18]

This is not the first time it has happened. They seem to get to a certain stage, roughly between 6 and 10 months old and then stop working. This is my third replacement, wear it everyday. I doubt I will be purchasing a new one, as it seems to be a trend. 

[GB023]

Yes I wore mine daily too, have done for years. Was fine when I went for a walk then I sat down and the block came on the screen. I’m not getting another one now as can’t trust it’s going to continue working
Sent from my iPhone

[DennisHOR]

I same to your case.

[Cathy050824]

So everyone here had their Fitbit stop working on 5/7/24? Mine quit and I don’t think I have had it a year

[GB023]

Mine was 6/5/24 in the afternoon so if they are all around the same time, then it’s obviously a software update that has caused the problem. I am going to get back on to them and say this and see what they say
Sent from my iPhone

[DennisHOR]

I stop working last around Hong Kong date 5/5/24 time about 12:00 to 13:30, after cannot work to this moment.😭

[RichardLeeS]

Same thing happened to my Charge 5. It last did a sync at about 11:00 PM PDT and has not been able to sync since. Can't reset by charging. 

[Lmb18]

I have been on the phone to fit bit most of the day. Been through every troubleshooting option. Mine is now syncing, but for how long I don't know. I have been advised to log out of the fitbit app, then to go to settings on the watch and clear data. Then log back in. 

I've tried to delete the watch from the app. 

I have also tried pressing the button on the charging cable 3 times. I have done all of the above options at least twice. 

For now it seems to be working 

[GB023]

I am making a complaint and think everyone should. This is not a coincidence that we are all having the same issue. I am waiting for a manager to get back to me
Sent from my iPhone

[RichardLeeS]

I was able to get my Charge 5 to work and don't believe I lost any data by following this sequence:

Swipe down from the start screen (with the clock face on it).
Go to Settings.
Tap Restart device.
Tap Restart again.

This was provided by How to reset your Fitbit Charge 5

[GB023]

Ok. The thing is that mine has an illuminated rectangle that doesn’t
disappear. I tried the resets to no avail. Waiting for it to run out of
charge and see if that helps at all. Not happy

[WMQueenie]

Mine quit yesterday 5/7/24. Not happy. Spending too much time trying to fix it. I’ll never buy another Fitbit. 

[WMQueenie]

On the watch?  Mine is black and won’t do anything. 

[DennisHOR]

Not work!
My Charge 5 only 10 months old😫

[Lmb18]

Have you heard back from the manager? 

Mine worked, for an hour, then it stopped again. I am really not happy with this.

[NancyDE57]

Any help from a a manager?  My husbands Charge 5 stopped charging yesterday (it charges and then dies in hours) and mine decided to brick TODAY.  I have charge according to the app, but the only thing I can get to come up is the logo.  I uninstalled the app from the phone, tried the stupid 3 press reset, changing the clock face in the app and now my bluetooth wont even pair with it...NOTHING