Fitbit Charge 5 stopped working

[GB023]

I had a charge 4 that broke and I received a charge 5 as a replacement. It has worked great until yesterday when after going for a walk the screen has an illuminated rectangle on the screen. I contacted Fitbit and carried out a series of resets to no avail. I have read that a recent update has caused problems for a lot of people. Now being told it is out of warranty and can’t be replaced. Only had it for a year! I am so disappointed as it’s not my fault it has stopped working following an update. Anyone else had this issue? I was expecting a replacement as it’s not like I have done anything to cause this problem

Moderator Edit: Formatting

[WMQueenie]

My charge 5 DIED yesterday - I bought it from Amazon last August, it's 9 months old.  This was my 3rd or 4th (?) Fitbit and  I WILL NEVER BUY ANOTHER FITBIT!     After going back and forth with chat support this was the result -

Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty. For the details of our return policy, visit www.fitbit.com/returns      The warranty covers Fitbit products purchased directly from fitbit.com or an authorized retailer. We advise contacting the seller from whom you purchased the product for further assistance. 

[WMQueenie]

I did everything they told me to reset it and it just won't. I believe it's THEIR fault and they won't replace it even though it's only 9 months old. I bought it through Amazon but apparently not Amazon - it was some company called Safe N Quick - like I knew that! I bought it from Amazon and they won't replace it. I will never buy another one as they don't seem to last more than a year to a year and a half.

[GB023]

I’ve had the same issue. Hope you get sorted
Sent from my iPhone

[Frogprof]

My Charge 5 wouldn't sync last night, and today it said I had 8000 steps very early this morning. Then it suddenly went from 77% charge to 3%. My app on my phone wasn't showing my steps at all today. Now that my fitbit is charged again, it's showing 0 steps.

[DennisHOR]

The Bug not only disconnect your Charge 5 and Fitbit apps communication, exchange data. And reconnect Charge 5 device cannot show verify code to Fitbit apps for connection.

And then above 1 week with repeat this bug.

[DennisHOR]

Fitbit CS only call your factory reset
Here are the instructions for performing a factory reset on your Charge 5:
1. On your Charge 5: Swipe up from the clock face to open the app list.
2. Tap the Settings icon (gear icon).
3. Scroll down and tap "Device Info"
4. Tap "Clear User Data"
5. Tap and hold "Hold 3 Sec" and then release.

I try many times with Good Luck state, can be show one time verify code to Fitbit apps for connection.

[WMQueenie]

The screen on my watch is black so I can not swipe up.  I keep looking in the app on my iPhone and it won't sink with the watch.

[modernmuscle]

To everyone posting in this forum I am also having the same issue. I’m a Fitbit premium account holder. It stopped work late last night, it didn’t track my sleep and won’t sync with the Fitbit app. The watch itself is very sluggish  too. I gotta think something is going on with Fitbit that it’s causing this many issues for multiple users. Hopefully an update comes out to fix the problem. Will keep you updated and hopefully others can do the same on here! 

[KA3792]

Mine stopped prior to 5/7/24, been more than a week.  Tried all the fixes, resets etc., recommended by the community forum and by Fitbit customer service.  Time to  move on after 8 years. 

[NancyDE57]

Let us know if you hve any success....I certainly have not

[NancyDE57]

WOnderful is you have a clock face to wipe and not a brick

[Lmb18]

Keep getting in contact with them, I have just been offered a replacement! After 48 hours one is being send 

[Frogprof]

Oddly, today my 8 month old charge 5 is again working - so far anyway. I put it on this morning, turned my phone on, and it started tracking as usual. I'll keep my fingers crossed! 

I'm getting messages to switch over to Google and wondered if that was why I was having trouble bc I didn't switch over.

[DennisHOR]

 

 

 

 

My watch flashing fitbit logo again on this moment, and disconnect fitbit apps again😡

[SunsetRunner]

I have 2 charge 5 at home. Both are not working since May 8th 2024. Issues: Restarting on their own, not counting heart rate or steps etc.

[benmac]

Same issue - I was on my "2nd" Charge 5 as my first one failed within 12 months, FB replaced with another Charge 5 (replacements carry NO warranty) and the 2nd Charge 5 stopped working last week - it was in use for about 14 months.  So since late 2019, I've had a (1) Versa 2 and (2) Charge 5's that have mysteriously and suddenly just stopped working properly.  Certainly no user abuse involved - I'm a senior, wise enough to properly care for my possessions and frugal enough not to continue "renting" FitBit watches -  The 35% discount offered by FB certainly isn't going to keep me as a customer, moving on.

[SPO-D]

what did they say, I had the same  problem 

[SPO-D]

how do you make the complaint 

[Lmb18]

I emailed them through the help function in the app and told them I wanted a replacement.

Sent from Outlook for Android<>

[Carelis]

Mine just quit. Black screen, nothing. Can't reboot /reset.