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Fitbit Charge 5 stopped working

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‎06-09-2024 15:23 - last edited on ‎11-27-2024 11:13 by Fitbit Moderator

‎06-09-2024 15:23 - last edited on ‎11-27-2024 11:13 by Fitbit Moderator

Hi Fitbit team,

I have been a fitbit user for almost 6 years now, I have been using fitbit charge 2 and I bought a Fitbit Charge 5 Activity Tracker on 7th Febuary 2024 to upgrade and I have been using it only for 5 months, now it just gives a black screen. I tried to rest it by connecting with charger and pressing it 3 times as instructed, but the logo does not appear. I need a replacement device or a refund, I bought it from Amazon and they aske me to contact the manufacturer directly. Please can you help


Moderator Edit: Clarified subject

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‎06-10-2024 11:28

‎06-10-2024 11:28

Hello @RajeshKumar 

In order to start the replacement process, you will need to contact Fitbit support (<-- click link). 

Rieko | N California USA MBG PE

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