Fitbit Charge 5 water damage

[stingaph]

Hi there!

My Fitbit charge 5 went wide open while I was washing my face in the sink and (obviously), water got logged in to the device. Firstly, I have no idea as to how the dial opened itself up, so imagine my shock/surprise when I saw it with my water-covered eyes. Secondly, dabbing the circuitry with a dry Kleenex didn't help. The display flickered initially and now, the battery won't charge. It gets stuck at the "charging" screen every time I plug it into the charger but nothing else happens to it. Is there a resolution to this? I've had this device for about 6 months now and bought it on Amazon.

Thanks!

Moderator edit: format. 

[Gr4ndp4]

Hi, @stingaph, welcome to the community, it's a pity you have had this experience. You should contact "Customer Support" and use Chat or phone for a prompt response. As you have only had your device a short while and bought it from Amazon you might want to look at their returns policy as an alternative.

Cheers

[AndreaFitbit]

Welcome to the Fitbit Community, @stingaph. I'm sorry to hear about what happened to your Charge 5.

As @Gr4ndp4 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.