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Fitbit app on Android says "Can't sync without Bluetooth..." using Charge 5

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‎02-05-2024 09:39 - last edited on ‎02-06-2024 07:10 by Fitbit Moderator

‎02-05-2024 09:39 - last edited on ‎02-06-2024 07:10 by Fitbit Moderator

My charge 5 is no longer syncing with the App and I am no longer receiving notifications on my fitbit.

When I open the app, it says "Can't sync without Bluetooth. Tap to open settings."

Bluetooth is currently on.

I have tried turning the bluetooth off and on. Restarting my phone and fitbit device. I have remove the fitbit from my bluetooth settings. Uninstalled and reinstalled the app. And the app still says that the bluetooth is not on. 

 

Moderator edit: edited title to clarity

Best Answer
1 REPLY 1

‎02-06-2024 07:13

‎02-06-2024 07:13

Welcome to the forums, @LouWho91. Thanks for letting me know about this situation in regards to the syncing of your Charge 5.

Also, thanks for following those steps, I recommend you check this article which has some tips and steps you can follow to get this solved. If by any chance you need to repeat a step you've followed already, you will need to do it once again in the order it appears, please.

Let me know how it goes.

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