01-14-2022 19:41
01-14-2022 19:41
This morning when I tried to sync my Fitbit 5 it did not sync. I removed the app, restarted Bluetooth, added the Fitbit app back. My steps have disappeared and the calories show up where the steps would normally be. I am unable to log my daily progress. I see the steps on my Fitbit device but am unable to get them to sync to the app. Any suggestions would be appreciated.
I have been using Fitbit devices since the Charge HR.
here is my screen image to show you.
Any assistance would be appreciated. Thank you.
Rasa
Answered! Go to the Best Answer.
Best Answer01-14-2022 19:54
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-14-2022 19:54
Edit button near top right.
01-14-2022 19:54
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-14-2022 19:54
Edit button near top right.
01-15-2022 19:05
01-15-2022 19:05
I did use the edit button, still no steps. Any other suggestions?
Best Answer01-15-2022 19:11
01-15-2022 19:11
I tried again, this time the steps are back.
thank you!